You can access and modify your personal data from any device. There you will find your wish list, your basket, the order history, and the possibility of downloading your invoices.
You will also receive special offers, scoop news and invitations to Joaquin Berao events.
If you don't have your account yetget one!
Returns & Exchanges
If you want to proceed with the change of the product, you can go to the physical store or do it from your home, in which case, you must bear the shipping cost to our store in Madrid.
Calle Lagasca 44, 28001, Madrid.
Once we receive the product, and after checking it, we will proceed to add the amount to your customer account. Your money will not be returned to you, but you can use your balance at any time.
Personalized and/or engraved pieces cannot be returned.
For any other questions, call 91 5772828 or write to firstname.lastname@example.org, We will be happy to help you.
If, once the purchase is made, you change your mind and prefer another item, do not hesitate to contact us.
You can return the purchased item and exchange it for another from our website. We will assist you in everything you need.
For several years now and given the interest shown by our clients, Joaquín Berao offers you the possibility of renewing your jewelery and thus being able to show a more modern and up-to-date aspect of it with unique designs made in the Joaquín Berao Artisanal Jewelery Workshop. .
Our store is located in the emblematic Barrio Salamanca in Madrid, specifically at Calle Lagasca 44 (near the corner with Goya). In addition, we have a free Personal Shopper service by appointment to advise and explain to our customers everything related to our articles. Don't hesitate to try it!
We include a dedication from you, once in the purchase order, specify that the note must be included in the space dedicated to comments. We will send it to you.
We also have gift cards with the desired amount, as long as it is greater than €100, they can be used online through a personalized code or in the same store, where you can enjoy personal assistance. You have twelve months to use it.
Collections and shipments
Joaquin Berao provides shipments to national and international territory.
The shipping cost is borne by the customer except if a discount code is available or in certain promotions.
Our shipments are made through private courier companies directly to the door of your house. Once the order is delivered by us, you will receive an email with the details of the package and the delivery time.
The collection at our store, calle Lagasca 44, in Madrid, is totally free. Once you place your order, you will receive a confirmation email, and later a message from our team informing you when it will be ready to pick up the package.
In the store itself you can try on your jewelry, ask for advice from our specialized staff, and ask any questions you may have.
Each of our pieces is made by hand and many of them on demand, will arrive at your home, freshly made.
Crafts take hours of work and therefore we cannot guarantee delivery within 10 business days. Despite this, we always make sure that the package leaves our workshop as soon as possible.
Payment for our products can be made by credit card, Visa, Mastercard and American express.
Payment in cash can only be made at our store in Madrid. Lagasca street 44.
If for any reason you need to use another form of payment, let us know and we will try to find a solution.
Change of order
The regulation in force since 2012 was modified by Law 11/2021, of July 9, on measures to prevent and fight tax fraud. The new law sets the limit for cash payments from 1,000 euro. Thus, payments equal to or greater than 1,000 euros cannot be made in this way.
What is a gift card?
A gift card is a voucher, with the ease of getting it right, since it will be the beneficiary who will be able to choose which jewel he likes the most.
The physical gift card is personal, it is identified and can only be used by the owner. It is important to indicate the name of the beneficiary correctly.
The gift card in mail format is associated with a code that can be used by any user with whom said code is shared and can be exchanged through our online store.
The card can be accompanied by a dedication, send us the text you would like to send and we will take care of adding it to the card.
You have twelve months to use it.
How to buy a gift card
Obtaining a Joaquin Berao gift card is very easy!
You simply have to enter our section Gift card and fill in the little form. It also has an option to upload your own photo or background that will be displayed on the gift card.
Gift cards are not delivered in less than 24 hours.
How to use a gift card
If you have received a gift card, congratulations! Now it's time to choose your best jewel.
Redeeming our cards is very easy.
You can meet her in our store in Madrid, at Calle Lagasca 44, and choose from the entire selection that we have on our shelves. Our staff will take care of the rest.
If you want to redeem it from the comfort of your home, you can use the code indicated on the card as a promotional code. To do this, once you have selected your products, go to the payment page, there you can add the code and thus redeem it.
It can only be exchanged for the amount that it will indicate.
If the product has a lower value than the gift card, only the corresponding amount will be deducted. The remainder may be exchanged at another time, in a period of less than 12 months from the date of delivery of the card.
All our jewels are made by hand and many of them on demand. Do not hesitate to visit our online catalog and discover our collections. All of them can be custom ordered, once in the purchase order, specify in the space dedicated to comments.
all our orders They are made in our Atelier in Madrid, they are made by hand, using traditional goldsmithing techniques, orders usually take between 7 and 10 business days and can be received at home or picked up at our store in Madrid.
Immediate parts can only be obtained in our physical store.
The guarantee of our pieces is guaranteed through the guarantee certificate that you will find inside the box and accompanies the piece. This certificate ensures the production and manufacture of the part. THE WARRANTY DOES NOT CERTIFY THE USE OF IT.
Our specialized staff will be at your entire disposal whenever you need it. You can show up at our store directly, or request an appointment.
We have our own workshop that offers a maintenance and conservation service for the parts, to always keep them in perfect condition.
The price will depend on the maintenance required by the jewel, do not hesitate to contact us to resolve any questions, or to request an appointment with us.
Its repair period fluctuates between 5 and 7 days.